Shipping policy

Effective Date: August 15, 2026

At Pak China Auto, we aim to provide a smooth and reliable delivery experience for customers purchasing automotive spare parts for Jaecoo J5, Jaecoo J7, and other compatible vehicles.

1. Order Processing

Orders are normally processed within 1–3 business days after confirmation.

Orders may take additional time to process during weekends, public holidays, sales, or periods of high order volume.

We may contact you by phone or email to confirm your order or delivery information when necessary.

2. Delivery Time

After your order has been dispatched, estimated delivery times may vary depending on your location and the courier service.

Typical delivery timeframe:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

  • Delivery location
  • Product size and weight
  • Number of items
  • Courier service

4. Delivery Address

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete address
  • City
  • Phone number
  • Any necessary delivery instructions

Pak China Auto is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Customers can also contact us for assistance regarding their order status.

6. Delayed Orders

Although we work with reliable delivery services, delivery times can sometimes be affected by circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you in checking the shipment status.

7. Damaged Packages

If your package appears damaged at the time of delivery, please inspect the package before accepting it where possible.

If the product itself is damaged, contact us as soon as possible and provide:

  • Order number
  • Photos of the package
  • Photos/videos of the product
  • Description of the damage

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

8. Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us within 7 days of delivery.

Provide your order number and clear photos of the received items and packaging so our team can investigate and assist you.

9. Failed Delivery

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related reasons, additional delivery charges may apply for re-shipping.

10. Contact Us

For shipping questions or order assistance, please contact us:

Website: pakchinaauto.com
Email: Younasshahbaz66@gmail.com
Phone: 0300-8558566

Pak China Auto reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page.