Return & Refund Policy

Effective Date: August 15, 2026

At Pak China Auto, we are committed to providing quality spare parts for Jaecoo J5 and Jaecoo J7 vehicles. We carefully check our products before dispatch to ensure you receive the correct item in good condition.

1. Returns

We accept returns in the following situations:

• The wrong product was sent by us.

• The product arrived damaged or defective.

• The product is significantly different from the product description.

• The part received is not compatible with the vehicle due to an error on our part.

Return requests must be submitted within 7 days of receiving the order.

2. Spare Parts Compatibility

Before placing an order, customers are responsible for confirming that the selected spare part is suitable for their vehicle.

For compatibility assistance, please contact us before placing your order with:

• Vehicle model

• Model year

• Part name or part number

• VIN/Chassis number, if available

We are not responsible for returns caused by incorrect vehicle information, incorrect part selection, or failure to confirm compatibility before purchase.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Electrical or electronic parts that have been installed or tested

• Parts showing signs of installation, use, modification, or damage caused by the customer

• Products damaged due to improper installation

• Products without their original packaging, where the packaging is required for resale

• Items returned after the 7-day return period

• Special-order or customized parts, unless they arrived defective or incorrect

4. Return Conditions

To be eligible for a return:

• The return request must be submitted within 7 days.

• The product must be unused and in its original condition.

• The original packaging, labels, and accessories should be included where applicable.

• Customers may be required to provide clear photos or videos of the product and packaging.

• Proof of purchase/order information may be required.

We reserve the right to inspect the returned product before approving a refund or replacement.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide:

• Order number

• Photos of the received product

• Photos of the packaging

• A brief description of the issue

If the issue is confirmed to be our responsibility, we may offer a replacement, exchange, or refund, depending on product availability and the circumstances.

6. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Refund processing times may vary depending on the payment provider or bank.

7. Return Shipping

If the return is due to our mistake, such as sending the wrong or defective product, we will provide appropriate instructions regarding return shipping.

If the return is due to customer preference, incorrect vehicle information, or incorrect part selection, the customer may be responsible for return shipping costs.

8. Exchanges

If an item is eligible for exchange, we will arrange a replacement subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

9. Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow our return procedure.

10. How to Request a Return

To request a return, please contact us with your order details:

Email: Younasshahbaz66@gmail.com

Please include your order number, product name, reason for return, and relevant photos/videos where applicable.

Our team will review your request and provide the next steps.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Website: pakchinaauto.com
Email: Younasshahbaz66@gmail.com
phone: 03008558566

Pak China Auto reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.